If you want to return a faulty or incorrect item, please read our return policy carefully.Item(s) can be returned within 30 days in-store (except sale items) or by returning the item(s) by parcel. Free returns are not available on items that require a refund. 6,95 euro will be charged for the shipping costs.*
1. CLICK THE LINK/SCAN THE QR-CODE AND FILL IN THE NEEDED INFORMATION
2. SELECT THE PRODUCT(S) YOU WANT TO RETURN OR EXCHANGE
3. SELECT THE REASON AND CONFIRM SELECTION
4. CHOOSE YOUR CARRIER
5. ONCE YOU’VE SUBMITTED YOUR RETURN, WE’LL AUTOMATICALLY E-MAIL YOU A PREPAID RETURN LABEL. YOU CAN ALSO CHOOSE TO DOWNLOAD A LABEL.
6. PACK YOUR PRODUCT(S) AND SECURELY ATTACH THE PREPAID RETURN LABEL. YOU CAN DROP THE PACKAGE OFF AT A PACKAGE POINT.
If you send an item back, please enclose the returns form in your returning parcel. All item(s) must be unworn and unwashed, with all original Clan de Banlieue tags attached. Incomplete, damaged, worn or soiled returns will not be accepted. When returning items, please make sure that the delivery is traceable because we are not responsible for any damage or losses done by the delivery company. Once we receive your returned item(s), we will refund the purchase amount as soon as possible. It will take approximately 14 business days to process your refund.
Items that have been pre-ordered can not be returned or exchanged.